General terms and conditions

1.1 Subject matter These general terms and conditions (the «Terms») apply to all contracts of sale, orders and services placed through the website, by email or on the basis of an offer, between the customer (B2C and B2B) and the sole proprietorship Artacoana_Ghorbani (trading under the brand name «Artacoana»).

1.2 Precedence of written agreements Terms of the customer that differ from these Terms are only recognised if Artacoana has expressly agreed to them in writing.

2.1 Offers are not binding The presentation of products on the website, in price lists or in brochures does not constitute a legally binding offer, but a non-binding invitation to place an order.

2.2 Conclusion for online shop orders For orders placed through the online shop, the contract is concluded when the customer receives the electronic order confirmation.

2.3 Conclusion for email and quotation orders For orders placed by email or on the basis of an individual quotation, the contract is concluded by the customer's written acceptance of the quotation or by Artacoana's written order confirmation.

3.1 Prices and value added tax All prices are stated in Swiss francs (CHF). Artacoana is currently not liable for value added tax, so prices do not include VAT and no VAT is charged.

3.2 Global price validity Product prices are the same for all customers worldwide.

3.3 Shipping and logistics costs Shipping and transport costs are not included in the sales price and are invoiced to the buyer separately. They depend on the order quantity, weight, shipping method and destination, and are stated before the contract is concluded or in the quotation. For large orders, Artacoana reserves the right to arrange transport individually.

4.1 Delivery area and minimum quantities for export Deliveries are made within Switzerland and internationally. International shipping is possible from an order quantity of at least 1 kilogram.

4.2 Delivery times and availability Delivery times are stated without obligation unless a fixed delivery date has been expressly confirmed in writing. If an item is unavailable, the customer is informed without delay.

5.1 Payment terms for private customers (B2C) Payment is made in advance (bank transfer) or by the means of payment offered in the online shop. Goods are dispatched once payment has been received in full.

5.2 Payment terms for business customers (B2B) Established companies and business customers may purchase against invoice. The payment term is 30 days from the invoice date without deduction.

5.3 Default and reminders • Once the 30-day payment term has expired, the customer is automatically in default without further reminder. • In the event of late payment, Artacoana reserves the right to send a first reminder after the payment term has expired. • If the amount remains unpaid, a second reminder is sent setting a final deadline and threatening debt enforcement proceedings. • If that final deadline passes without result, debt enforcement proceedings are initiated with the competent debt enforcement office. All resulting fees, costs and default interest are borne by the customer.

5.4 Retention of title The delivered goods remain the property of Artacoana until all claims arising from the business relationship have been paid in full.

6.1 No right of return for foodstuffs As the products offered are foodstuffs, a right of return after the contract of sale has been concluded is excluded in principle. Cases in which the goods are demonstrably not delivered remain reserved.

6.2 Cancellation of small orders (under 1 kg) Orders of less than 1 kilogram may be cancelled free of charge at any time until the goods are handed over to the transport or logistics company.

6.3 Cancellation of large orders (from 1 kg) • If the order is cancelled within 48 hours (2 calendar days) of the contract being concluded (including weekends), a cancellation fee of 10 % of the total order value is due. • If the order is cancelled more than 48 hours after the contract was concluded, a cancellation fee of 25 % of the total order value is charged.

7.1 Duty to inspect and notice period The customer is obliged to inspect the delivered goods immediately upon arrival of the delivery. Any defects, damage or incorrect deliveries must be reported to Artacoana in writing by email (enclosing meaningful photographs of the complaint and of the packaging) no later than 2 working days after arrival of the delivery.

7.2 Hidden defects Hidden defects that were not apparent on a proper initial inspection must be reported in writing immediately after they are discovered.

7.3 Acceptance if the deadline is missed If the customer fails to give notice of defects in time, the delivered goods are deemed accepted and free of defects.

7.4 Rights in the event of defects (subsequent performance) Where notice of defects is given in time and is justified, Artacoana will, at its own choice, provide free replacement with goods free of defects or issue a corresponding credit note. Further claims, in particular for rescission or reduction of the price, are excluded.

8.1 Extent of liability Artacoana is liable exclusively for direct damage caused by intentional conduct or gross negligence. Liability for slight negligence, for indirect and consequential damage (such as lost profit or business interruption) and liability for auxiliary persons are excluded in full to the extent permitted by law.

9.1 Confidentiality and data protection law The personal data required to handle the business relationship is treated confidentially and in accordance with the provisions of the Swiss Data Protection Act (DSG). Further details are set out in the privacy policy on the website.

10.1 Applicable law The contractual relationship between the customer and Artacoana is governed exclusively by Swiss law, excluding the provisions of the UN Convention on Contracts for the International Sale of Goods (CISG).

10.2 Place of jurisdiction The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms and the contracts based on them is the ordinary court competent for the registered seat of the sole proprietorship Artacoana_Ghorbani in Spreitenbach (canton of Aargau, Switzerland).